/* ====== Layout général ====== */
.tickets-wrap {
    display: grid;
    grid-template-columns: 360px 1fr;
    gap: 12px;
    padding: 12px;
    height: calc(100vh - 56px);
    box-sizing: border-box;
}

    .tickets-wrap.is-collapsed {
        grid-template-columns: 1fr 0;
    }

.tickets-panel, .chat-panel {
    display: flex;
    flex-direction: column;
    border: 1px solid rgba(255,255,255,.08);
    border-radius: 14px;
    background: rgba(255,255,255,.02);
    min-width: 0;
    overflow: hidden;
}

    /* ====== Liste (gauche) ====== */
    .tickets-panel .head {
        position: sticky;
        top: 0;
        z-index: 2;
        display: flex;
        flex-wrap: wrap;
        gap: 8px;
        align-items: end;
        padding: 12px;
        border-bottom: 1px solid rgba(255,255,255,.06);
    }

    .tickets-panel .head .filters {
        display: flex;
        flex-wrap: wrap;
        gap: 8px;
        align-items: end;
        flex: 1 1 640px;
        min-width: 0;
    }

        .tickets-panel .head .filters > * {
            flex: 1 1 150px;
            min-width: 140px;
        }

.btn {
    padding: 8px 12px;
    border-radius: 10px;
    border: 1px solid var(--color2);
    background: transparent;
    color: var(--fg);
    cursor: pointer;
    white-space: nowrap;
}

    .btn:hover {
        border-color: var(--color1);
    }

.btn--sm {
    padding: 6px 10px;
    font-size: .92rem;
}

.tickets-list {
    flex: 1;
    overflow: auto;
    padding: 6px;
}

    .tickets-list .ticket-info {
        opacity: .7;
        padding: 8px 4px;
    }

.ticket-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
    border: 1px solid rgba(255,255,255,.06);
    border-radius: 12px;
    padding: 10px;
    margin: 6px 0;
    cursor: pointer;
    transition: border-color .15s ease;
}

    .ticket-item:hover {
        border-color: var(--color1);
    }

    .ticket-item.active {
        border-color: var(--color2);
        background: rgba(255,255,255,.03);
    }

    .ticket-item .ticket-sujet {
        display: flex;
        align-items: center;
        gap: 8px;
    }

.ticket-meta {
    font-size: .85rem;
    opacity: .85;
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.pill {
    padding: 2px 8px;
    border-radius: 999px;
    font-size: .75rem;
    font-weight: 600;
    border: 1px solid currentColor;
}

.pill-open {
    color: #2ecc71;
    background: rgba(46,204,113,.06);
}

.pill-closed {
    color: #e74c3c;
    background: rgba(231,76,60,.06);
}

/* ====== Chat (droite) ====== */
.chat-header {
    display: grid;
    grid-template-columns: 1fr auto auto;
    align-items: center;
    gap: 10px;
}

    /* titre compact + ellipsis + taille max contrôlée */
    .chat-header .title {
        min-width: 0; /* IMPORTANT en CSS Grid */
        white-space: nowrap;
        overflow: hidden;
        text-overflow: ellipsis;
        --title-max: 32px; /* taille max (ajuste si besoin) */
        font-size: var(--title-max);
    }

.btn--icon {
    width: 28px;
    height: 28px;
    line-height: 26px;
    text-align: center;
    border-radius: 999px;
    padding: 0;
    font-weight: 700;
}

.status-ctl {
    display: flex;
    gap: 6px;
}

.status-btn {
    padding: 6px 10px;
    border-color: var(--color1);
}

    .status-btn.is-active {
        border-color: var(--color2);
    }

.chat-thread {
    position: relative;
    flex: 1;
    overflow: auto;
    padding: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

    .chat-thread .chat-info {
        opacity: .7;
    }

.msg {
    max-width: 74%;
    padding: 10px 12px;
    border-radius: 14px;
    border: 1px solid rgba(255,255,255,.10);
    background: rgba(255,255,255,.03);
    display: inline-flex;
    flex-direction: column;
    gap: 6px;
}

    .msg.mine {
        align-self: flex-start;
        border-color: var(--color2);
    }
    /* client gauche */
    .msg.admin {
        align-self: flex-end;
        border-color: var(--color1);
    }
    /* admin droite */
    .msg .body {
        white-space: pre-wrap;
        line-height: 1.35;
    }

    .msg .meta {
        font-size: .78rem;
        opacity: .7;
    }

.chat-input {
    border-top: 1px solid rgba(255,255,255,.06);
    padding: 10px;
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

    .chat-input textarea {
        flex: 1;
        min-height: 42px;
        max-height: 160px;
        resize: vertical;
        padding: 10px;
        border-radius: 10px;
        border: 1px solid rgba(255,255,255,.1);
        background: transparent;
        color: #fff;
        outline: none !important;
        box-shadow: none !important;
    }

        .chat-input textarea:hover, .chat-input textarea:focus {
            border-color: var(--color1);
        }

.chat-panel.is-closed .chat-input {
    opacity: .55;
    pointer-events: none;
}

@@media (max-width:920px) {
    .tickets-wrap {
        grid-template-columns: 1fr;
        grid-template-rows: auto 1fr;
    }
}

/* Nettoyage “auras” */
.tickets-panel .head .select, .tickets-panel .head .input, .chat-input textarea {
    outline: none !important;
    box-shadow: none !important;
}

/* Champ principal */
.select2-container--default .select2-selection--single {
    background-color: var(--bg) !important; /* ton fond dark */
    border: 1px solid rgba(255,255,255,.12);
    background: var(--bg);
    color: var(--fg);
    font-family: var(--textePolice, 'Inter', system-ui, Segoe UI, Roboto, Arial, sans-serif);
    font-size: 18px;
    border-radius: .5rem !important;
    height: 40px !important;
    display: flex;
    align-items: center;
    font-family: var(--textePolice, 'Inter', system-ui, Segoe UI, Roboto, Arial, sans-serif);
}

    /* Texte sélectionné */
    .select2-container--default .select2-selection--single .select2-selection__rendered {
        color: var(--fg) !important;
        line-height: 38px !important;
        padding-left: .6rem !important;
    }

    /* Icône flèche */
    .select2-container--default .select2-selection--single .select2-selection__arrow b {
        border-color: #fff transparent transparent transparent !important;
    }

/* Menu déroulant */
.select2-dropdown {
    background-color: #111827 !important;
    color: #fff !important;
    border: 1px solid #374151 !important;
}

/* Options */
.select2-results__option {
    background-color: #111827 !important;
    color: #fff !important;
    padding: .4rem .6rem;
}

.select2-results__option--highlighted {
    background-color: #2563eb !important; /* bleu focus */
    color: #fff !important;
}

.subject {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}