/* ==== Layout général ==== */
.tickets-wrap {
    display: grid;
    grid-template-columns: 360px 1fr;
    gap: 12px;
    padding: 12px;
    height: calc(100vh - 56px);
    box-sizing: border-box;
    transition: grid-template-columns .25s ease; /* pour l’effet d’ouverture */
}
    /* zone repliée : la colonne tchat fait 0 */
    .tickets-wrap.is-collapsed {
        grid-template-columns: 1fr 0;
    }

/* ==== Bloc 1 : liste des tickets ==== */
.tickets-panel {
    display: flex;
    flex-direction: column;
    border: var(--border);
    border-radius: 14px;
    overflow: hidden;
    background: var(--backgroundTicketPanel);
}

    /* Header : 1 ligne, input à gauche, bouton à droite */
    .tickets-panel .head {
        position: sticky;
        top: 0;
        z-index: 2;
        display: grid;
        grid-template-columns: 1fr auto; /* input extensible / bouton auto */
        gap: 8px;
        align-items: center;
        padding: 12px;
        border-bottom: var(--borderBouton);
    }
        /* la recherche prend toute la ligne */
        .tickets-panel .head .search {
            display: block;
        }

    .tickets-panel input[type="text"] {
        width: 100%;
        min-width: 0;
        padding: 8px 10px;
        border-radius: 10px;
        border: var(--border);
        background: transparent;
        color: #fff;
        font-size: 16px;
    }

        .tickets-panel input[type="text"]:hover {
            border-color: var(--color1);
            outline: none;
        }

        .tickets-panel input[type="text"]:focus {
            border-color: var(--color2);
            outline: none;
        }

.tickets-wrap .btn {
    padding: 8px 12px;
    border-radius: 10px;
    border: var(--borderSelect);
    background: transparent;
    color: var(--fg);
    cursor: pointer;
    white-space: nowrap;
}

    .tickets-wrap .btn:hover {
        border-color: var(--color1);
    }

.tickets-wrap .btn--sm {
    padding: 6px 10px;
    font-size: .92rem;
}

.tickets-list {
    overflow: auto;
    padding: 6px;
    flex: 1;
}

    .tickets-list .ticket-info {
        opacity: .7;
        padding: 8px 4px;
    }

.ticket-item {
    display: flex;
    flex-direction: column;
    gap: 4px;
    border: var(--borderBouton);
    border-radius: 12px;
    padding: 10px;
    margin: 6px 0;
    cursor: pointer;
    transition: border-color .15s ease;
}

    .ticket-item:hover {
        border-color: var(--color1);
    }

    .ticket-item.active {
        border-color: var(--color2);
        background: var(--backgroundTicketActif);
    }

    .ticket-item .ticket-sujet {
        display: flex;
        align-items: center;
        gap: 8px;
    }

.ticket-badge-new {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 44px;
    height: 22px;
    padding: 0 8px;
    align-self: center;
    border-radius: 999px;
    border: 1px solid rgba(255, 193, 7, .75);
    background: rgba(255, 193, 7, .12);
    color: #ffd666;
    font-size: .72rem;
    font-weight: 700;
    letter-spacing: .06em;
    line-height: 1;
    text-transform: uppercase;
    box-shadow: 0 0 14px rgba(255, 193, 7, .12);
}

.ticket-meta {
    font-size: .85rem;
    opacity: .8;
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}

.ticket-type {
    flex-basis: 100%;
    color: #87d9ff;
    font-size: .8rem;
    font-weight: 600;
    line-height: 1.3;
    opacity: 1;
}

/* Évite que le header se fasse couper */
.tickets-panel, .chat-panel {
    display: flex;
    flex-direction: column;
    border: var(--border);
    border-radius: 14px;
    background: var(--backgroundTicketPanel);
    min-width: 0;
    overflow: hidden;
}

/* Responsive : pile la liste au-dessus du tchat sur écran moyen */
@media (max-width: 920px) {
    .tickets-wrap {
        grid-template-columns: 1fr;
        grid-template-rows: auto 1fr;
    }
}

/* ===== MOBILE ≤ 600px : un seul panel à la fois ===== */
@media (max-width: 600px) {
    .tickets-wrap {
        padding: 0;
        gap: 0;
        height: calc(100dvh - 56px);
    }

    /* Aucun ticket sélectionné → liste plein écran, chat caché */
    .tickets-wrap.is-collapsed {
        grid-template-rows: 1fr;
    }

    .tickets-wrap.is-collapsed .chat-panel {
        display: none;
    }

    /* Ticket sélectionné → chat plein écran, liste cachée */
    .tickets-wrap:not(.is-collapsed) {
        grid-template-rows: 1fr;
    }

    .tickets-wrap:not(.is-collapsed) .tickets-panel {
        display: none;
    }

    /* Bords arrondis supprimés pour occuper tout l'écran */
    .tickets-panel,
    .chat-panel {
        border-radius: 0;
        border-left: none;
        border-right: none;
    }

    /* Header liste plus compact */
    .tickets-panel .head {
        padding: 8px 10px;
        gap: 6px;
    }

    /* Titre du chat réduit */
    .chat-header .title {
        --title-max: 17px;
        font-size: var(--title-max);
    }

    .chat-header {
        padding: 8px 10px;
        gap: 6px;
    }

    /* Messages plus larges sur petit écran */
    .msg {
        max-width: 90%;
    }

    /* Zone de saisie plus compacte */
    .chat-input {
        padding: 8px;
        gap: 6px;
    }

    .chat-input textarea {
        min-height: 38px;
        padding: 8px;
    }

    /* Select pleine largeur */
    .select {
        width: 100%;
        min-width: 0;
        box-sizing: border-box;
    }

    /* Tickets : hauteur de ligne plus aérée au toucher */
    .ticket-item {
        padding: 12px 10px;
    }
}

/* PASTILLES (Open/Closed) */
.pill {
    padding: 2px 8px;
    border-radius: 999px;
    font-size: .75rem;
    font-weight: 600;
    border: 1px solid currentColor;
}

.pill-open {
    color: #2ecc71;
    background: var(--backgroundPillOpen);
}

.pill-closed {
    color: #e74c3c;
    background: var(--backgroundPillClosed);
}

/* ==== Bloc 2 : tchat ==== */
.chat-panel {
    display: flex;
    flex-direction: column;
    border: var(--border);
    border-radius: 14px;
    overflow: hidden;
    background: var(--backgroundTicketPanel);
}

    /* Composer désactivé quand le ticket est fermé */
    .chat-panel.is-closed .chat-input {
        opacity: .55;
        pointer-events: none;
    }

    .chat-panel.is-closed textarea {
        background: transparent;
    }


/* Entête du tchat : titre à gauche, statut au centre, bouton fermer à droite */
.chat-header {
    display: grid;
    grid-template-columns: 1fr auto auto; /* titre | toggle | X */
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border-bottom: var(--borderBouton);
}

.tickets-wrap .btn--icon {
    width: 28px;
    height: 28px;
    justify-content: center;
    text-align: center;
    border-radius: 999px;
    padding: 0;
    font-weight: 700;
}


.chat-header .title {
    min-width: 0; /* <-- essentiel en CSS Grid */
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    /* taille maxi du titre; le JS pourra la réduire si besoin */
    --title-max: 32px;
    font-size: var(--title-max);
}

.chat-header .status-center {
    text-align: center;
}

.chat-header .collapse {
    justify-self: end;
}

.chat-thread {
    position: relative;
    flex: 1;
    overflow: auto;
    padding: 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

    .chat-thread .chat-info {
        opacity: .7;
    }

.msg {
    max-width: 74%;
    padding: 10px 12px;
    border-radius: 14px;
    border: var(--borderMsg);
    background: var(--backgroundTicketActif);
    display: inline-flex;
    flex-direction: column;
    gap: 6px;
}

    .msg .body {
        white-space: pre-wrap;
        line-height: 1.35;
    }

    .msg .meta {
        font-size: .78rem;
        opacity: .7;
        display: flex;
        flex-wrap: wrap;
        align-items: center;
        gap: 4px 10px;
    }
    /* Utilisateur (gauche / cyan) */
    .msg.mine {
        align-self: flex-start;
        border-color: var(--color2);
    }
    /* Admin (droite / magenta) */
    .msg.admin {
        align-self: flex-end;
        border-color: var(--color1);
    }

.msg-footer {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 8px;
    flex-wrap: wrap;
}

.msg-actions {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    margin-left: auto;
}

.msg-action {
    width: 30px;
    height: 30px;
    padding: 0;
    border-radius: 999px;
    border: 1px solid rgba(255,255,255,.12);
    background: transparent;
    color: rgba(255,255,255,.82);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: border-color .15s ease, color .15s ease, background .15s ease;
}

    .msg-action:hover:not(:disabled) {
        border-color: var(--color2);
        color: #fff;
        background: rgba(255,255,255,.04);
    }

    .msg-action:disabled {
        opacity: .45;
        cursor: not-allowed;
    }

    .msg-action svg {
        width: 15px;
        height: 15px;
        fill: currentColor;
    }

.msg-action--delete:hover:not(:disabled) {
    border-color: #e74c3c;
    color: #ffb3ac;
    background: rgba(231,76,60,.08);
}

.msg-editor {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

    .msg-editor textarea {
        width: 100%;
        min-height: 88px;
        resize: vertical;
        padding: 10px;
        border-radius: 10px;
        border: var(--borderMsg);
        background: rgba(255,255,255,.03);
        color: #fff;
        outline: none;
        box-shadow: none;
    }

        .msg-editor textarea:hover,
        .msg-editor textarea:focus {
            border-color: var(--color2);
        }

.msg-note {
    font-size: .78rem;
    opacity: .72;
}

.msg-inline-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.msg-confirm {
    display: flex;
    flex-direction: column;
    gap: 8px;
    padding-top: 8px;
    margin-top: 2px;
    border-top: 1px solid rgba(255,255,255,.08);
    font-size: .82rem;
}

.msg-confirm-btn,
.msg-cancel-btn {
    padding: 6px 10px;
    border-radius: 999px;
    border: 1px solid rgba(255,255,255,.12);
    background: transparent;
    color: #fff;
    cursor: pointer;
    transition: border-color .15s ease, color .15s ease, background .15s ease;
}

    .msg-confirm-btn:hover:not(:disabled),
    .msg-cancel-btn:hover:not(:disabled) {
        border-color: var(--color2);
        background: rgba(255,255,255,.04);
    }

    .msg-confirm-btn:disabled,
    .msg-cancel-btn:disabled {
        opacity: .45;
        cursor: not-allowed;
    }

.msg-confirm-btn--danger {
    border-color: rgba(231,76,60,.55);
    color: #ffb3ac;
}

    .msg-confirm-btn--danger:hover:not(:disabled) {
        border-color: #e74c3c;
        background: rgba(231,76,60,.08);
    }

.msg-edited {
    font-size: .72rem;
    opacity: .78;
}

.msg-error {
    color: #ff968d;
    font-size: .8rem;
}

/* Zone de saisie */
.chat-input {
    border-top: var(--borderBouton);
    padding: 10px;
    display: flex;
    gap: 8px;
    align-items: flex-end;
}

    .chat-input textarea {
        flex: 1;
        min-height: 42px;
        max-height: 160px;
        resize: vertical;
        padding: 10px;
        border-radius: 10px;
        border: var(--borderMsg);
        background: transparent;
        color: #fff;
    }

        .chat-input textarea:hover {
            border-color: var(--color1);
        }

        .chat-input textarea:focus {
            border-color: var(--color2);
        }

    .chat-input .send {
        padding: 10px 14px;
        border-radius: 10px;
        border-color: var(--color2);
        border: var(--borderSelect);
        cursor: pointer;
        background: transparent;
        color: #fff;
    }

        .chat-input .send:hover {
            border-color: var(--color1);
        }

        .chat-input .send:disabled {
            opacity: .5;
            cursor: not-allowed;
        }

.tickets-wrap .btn--primary {
    border-color: var(--color2);
}

    .tickets-wrap .btn--primary:hover {
        box-shadow: 0 0 0 2px rgba(0,255,255,.12) inset;
        border-color: var(--color1);
    }

/* === Boutons sans "aura" + bordures thème === */
/* ciblés : Nouveau ticket, Annuler (modale), Croix fermer tchat */
#newTicketBtn,
#ntCancel,
#collapseBtn {
    background: transparent;
    color: var(--fg);
    border: 1px solid var(--color2) !important;
    box-shadow: none !important;
    outline: none;
}

    /* hover / focus */
    #newTicketBtn:hover, #newTicketBtn:focus,
    #ntCancel:hover, #ntCancel:focus,
    #collapseBtn:hover, #collapseBtn:focus {
        border-color: var(--color1) !important;
        box-shadow: none !important;
        outline: none;
    }

    /* version icône (la croix) — assure l’absence d’aura */
    #collapseBtn.btn--icon {
        width: 28px;
        height: 28px;
        justify-content: center;
        text-align: center;
        border-radius: 999px;
        padding: 0;
        font-weight: 700;
    }

/* 1) Reset commun : pas d'aura ni outline */
.tickets-panel .head input[type="text"],
.nt-input, .nt-select,
.chat-input textarea {
    outline: none !important;
    box-shadow: none !important;
}

    /* 3) Focus = cyan uniquement (bordure) */
    .tickets-panel .head input[type="text"]:focus,
    .tickets-panel .head input[type="text"]:focus-visible,
    .nt-input:focus, .nt-input:focus-visible,
    .nt-select:focus, .nt-select:focus-visible,
    .chat-input textarea:focus, .chat-input textarea:focus-visible {
        border-color: var(--color2) !important;
        outline: none !important;
        box-shadow: none !important;
    }

/* 4) Si un parent ajoute un halo en :focus-within, on le neutralise */
.tickets-panel .head:focus-within {
    box-shadow: none !important;
}

/* 5) Petits cas navigateurs */
input, textarea, select, button {
    -webkit-tap-highlight-color: transparent;
}

    input:-moz-focusring, textarea:-moz-focusring, select:-moz-focusring {
        outline: none;
    }

/* Bouton clôturer ticket (rouge discret) */
.btn--close-ticket {
    border-color: #e74c3c;
    color: #e74c3c;
}

    .btn--close-ticket:hover:not(:disabled) {
        border-color: #c0392b;
        color: #c0392b;
    }

    .btn--close-ticket:disabled {
        opacity: .5;
        cursor: not-allowed;
    }

/* === Images dans les messages === */
.msg-image {
    max-width: 100%;
    max-height: 300px;
    border-radius: 8px;
    object-fit: contain;
    display: block;
    margin-top: 4px;
}

/* === Zone attach image (chat-input) === */
.img-attach-row {
    display: flex;
    align-items: center;
    gap: 6px;
    padding: 2px 0;
    width: 100%;
    flex-basis: 100%;
    order: -1;
}

.img-attach-name {
    font-size: .82rem;
    opacity: .9;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    max-width: 200px;
}

.clip-btn {
    font-size: 1.1rem;
    cursor: pointer;
    user-select: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.clip-btn.disabled {
    opacity: .45;
    pointer-events: none;
}

.img-error {
    font-size: .8rem;
    color: #e74c3c;
    padding: 0 4px;
    width: 100%;
    flex-basis: 100%;
    order: -2;
}

/* Forcer le chat-input en flex-wrap pour accueillir la preview */
.chat-input {
    flex-wrap: wrap;
}

    .chat-input textarea {
        flex: 1 1 160px;
    }

.subject {
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.visually-hidden {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    margin: -1px !important;
    padding: 0 !important;
    overflow: hidden !important;
    clip: rect(0,0,0,0) !important;
    border: 0 !important;
}